CSEET Business Communication Chapter 4 INSTRUCTIONS Please read and understand the Test instructions so that you will be able to easily navigate through the Test Fill up you details: Name , Email Id and Mobile Number correctly. Once you click on the 'NEXT ' button the actual test time will begin. On the lower right-hand side, you will see the count-down timer for the Test Only 5 Questions will be displayed on the computer screen at a time. This test consist of 50 randomly generated questions from our Question Bank Each time you solve the test, 50 New Questions will be generated from our Question Bank To move to the next/ previous question, click on "Next"/ "Previous" button. In order to answer a question, you have to 'mouse click' the option you think is appropriate/correct. The questions can be answered in any order. Each question carries 1 mark. Once you have answered all the questions please click on the 'submit' button Name Email Phone Number 1. __________ is necessary for the completion of communication process.DecodingFeedbackNone of theseEncoding2. Choose the incorrect statement:Written communication does not allow immediate feedbacks, as compared to oral communicationWritten communication is permanentWritten communication does not create legal liabilityWritten communication takes much more time3. Study of voting behaviour is known as.SociologyPolitical ScienceBoth (Sociology) & (Political Science)Anthropology4. English has become the global language of business and finance.” Who spoke this line ?JM KeynesJohn KeatsNayantara SehgalSalman Rushdie5. Lack of planning acts as a communication barrier.false, planning can never be a communication barrierTrueFalse, if it is well co-ordinatedNone6. Which of the following is incorrectCommunication is a dynamic processCommunication is ongoing processCommunication is one way processIt mot only contain facts but ideas and emotions too7. Gestures cannot be used in -Written communicationBody languageInformal communicationOral communication8. Which one of the following is not a barrier to communicationDistortion in communicationLack of trustFeedbackAmbiguity9. __________ communication. How usually takes place between people at the same level of hierarchy in the organisation.VerticalUpwardHorizontalDownward10. “Relevant details must be submitted for the preparation of order by Saturday”. This is an example of which kind of communication barrier?DistortionsPassing judgementsAmbiguityFalse assumption11. Down ward communication can be done between?Employee and EmployeeNoneEmployer and EmployerEmployer and Employee12. Words are changed to signals with the help of the __________ key in a telegram.MorgorisMorse'sMortorisMarons13. The word “Communication” has been derived from.CommunicateCommunityCommunismCommunis14. The highest level of interactivity between the sender and the receiver is in __________.Face-to-face communicationsFacebook postingsElectronic news lettersBulletin Boards15. Which one of the following is not a barrier to communication?Difference in statusTrust levelIncorrect choice of mediumOpen communication channel.16. Communication is the exchange of:SignsBoth (Facts) and (Ideas)IdeasFacts17. Which is not a type of Non Verbal Communication.Eye contactsGesturesVisualMovements18. “College teach one thing that is perhaps most valuable for the future employees to know. This one basic skill is to organize and express ideas in writing and speaking.” Who spoke these words ?Nayantara SehgalSalman RushdieJohn KeatsPeter Drucker19. ‘Inter-disciplinary Science’ means-Knowledge from various other subjectsNone of theseKnowledge from various sciencesKnowledge from various types of communication20. Communication is essentially a __________ process.Four wayTwo wayOne wayThree way21. Match the parts of communication process to their respective definition: 1. Receiver (i) It decodes the message to determine the meaning of the message sent 2. Feedback (ii) An idea or an argument initially originates from here. 3. Medium (iii) After this process one cycle of interpersonal communication is completed 4. Sender (iv) It may be in the form of a letter or report, fax or telegram, telephone or email. The correct option is:1 (ii), 2 (i), 3 (iv), 4 (iii).1 (i), 2 (iii), 3 (iv), 4 (ii)1 (iv), 2 (iii), 3 (i), 4 (ii)1 (iii), 2 (i), 3 (iv), 4 (ii)22. Most communication failures are caused because of:NoiseMusicDanceLight23. Which one of these is a mode of Non-Verbal communication:Tele CommunicationMassagesGesturesVideo conference24. What is a Coherence? Lack of poiseConfused thinkingBranching off from the main streams of thought while writing the evidenceProper link between the sentence and the paragraphs.Confused thinking25. Which mode of Communication is external communication.Non-verbal communicationNoneBothVerbal Communication26. Study of persuasion, perception and attitude.AnthropologyPsychologySociologyPolitical science27. Communication is personalArtTalent(Art) & (Talent)Asset28. Communication by the CEO of the organisation to the purchase officer is an example of:Horizontal communicationInformal communication.Downward communicationUpward communication29. “The Language of a politician obscures the truth. The language of an artist reveals it” This is said bySydney J HarrisSalman RushdiePeter DruckerNayantara Sehgal30. Visual Communication includes:SliderAll of theseGraphsMaps31. What does interpersonal communication mean.Communication with otherBoth (Communication with ourselves) & (Communication with other)None of the aboveCommunication with ourselves32. Which of the following is a disadvantage of oral communication.no record for future preferenceEconomicalNone of theseSaves time33. What does intra personal communication mean.both (Communication with ourselves) & (Communication with other)None of aboveCommunication with ourselvesCommunication with other34. Which is a barrier to communication.AmbiguityTrue assumptionPlanned wayTrust and confidence35. __________ function is discharged in reverse.FeedbackReceivingDecodingEncoding36. The process of communication does not involve:Fax messageFeedbackSenderMedium37. Seven C’s of effective communication do not include —Correctness of factsConcreteness in presentation.Courtesy towards recipientConsideration of sender38. Sender can be:CommunicatorRecipientReceiverAll of these39. Don’t worry we are prepared __________ anythings. Which one of the following is the correct preposition to fill-in the blank space?ForByFromTo40. The flow or pattern of communication can be —DownwardUpwardDiagonal or horizontalAll of these41. Which of the following is a type of verbal Communication? .MovementsGesturesManualsNodding of the head42. Which of the following is not an advantage of written communicationMore time consumingSufficient time for planningCan be easily revisedAccurate and precise43. Plain Language Commission insisted that the USP (Unique Selling Proposition) of business English should be:Both (Clarity) and (Simplicity)ClarityOrnamentalSimplicity44. Horizontal communication is:All of the aboveFrom higher to lower levelAt same levelFrom lower to higher level45. Which of the following, falls into the group of seven C’s of effective communication?Courtesy towards recipientCustomised reportsCustomers feedbackCustomer newsletter46. Which of the following is not a type of audio visual Communication:All of theseCinemaVideo ConferencingNeon Hoardings47. “The language of a politician obscures the truth. The language of an artist reveals it.” Who spoke these words ?JM KeynesSalman RushdieJohn KeatsCharles Darwin48. Gestures cannot be used in —Informal communicationWritten communicationBody languageOral communication49. Effective communication has become essential due to:Growing specialisationGrowing need of co-ordinationIncrease in size of organisationAll the stated options are correct.50. What is an essential part of Communication?Feedback.Ongoing ProcessTo Create mutual understandingsGoal oriented process11 out of 10 cscartindia1234 CSEET Business Communication Chapter 3 CSEET Business Communication Chapter 5
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