Expectations out of Paper-1: How to Prepare CSEET Business Communication
In this article you will know how to prepare for CSEET Business Communication. Business Communication comprises of four units divided into eight lessons. The objective of this Paper is to test the knowledge of the candidates pertaining to essentials of English Grammar and critical aspects of Business Communication. The candidates are expected to be well versed with the basic concepts of English Grammar and its usage. The unit on Communication emphasises the importance of communication in an organisation, i.e. the various mediums and modes of communication within an oragnisation and the barriers related to it.
Business Correspondence being an important element in the day to day operations of an organisation is also dealt in this paper and covers various forms of internal and external communication and concepts like Management Information system, email etc. The candidates should also be aware of the various business terminologies used in day to day functioning of an organisation.
Recommended websites for reference :
Reference books :
- Art And Science Of Business Communication by Chaturvedi, Pearson India, 4th edition
- Business Studies: Principles and Functions of Management- Part I, Textbook for Class XII by NCERT
- Business Communication by R K Madhukar, Vikas Publications, 3rd edition
- Business Communication: Making Connections in a Digital World by Raymond Lesikar, Marie Flatley, Kathryn Rentz, Neerja Pande, McGraw Hill Education; 11th edition
- Business Communication by K K Sinha, Taxmann Publication, 4th revised edition
- Business Communication by N Gupta and P Mahajan, Sahitya Bhawan Publications
- Business Communication by Meenakshi Raman and Prakash Singh, Oxford University Press, 2nd edition
How to Prepare CSEET Business Communication : Basics of Business Communication Introduction
Communication is a process whereby a message is successfully conveyed to the receiver.The message may include information, ideas, perceptions and symbols which are sent
either with or without intention. It need not be spoken or written. In other words, a person may communication through signs and gestures. For example the traffic lights or the sign
boards that we see on the roads are also means of communication where the traffic authorities intend to instruct us using these signs to ensure safety.
Business communication is the transmission of information among people within an organization for the organization’s commercial benefit. Business communication also involves the ways; a company uses to share information for the promotion of its services or products to their consumers.
The Communication Process
The process of communication goes through the following steps:
- Sender – The person who initiates the communication process
- Encoding – The sender gathers all the information that they intend to convey
- Message – The information gathered by the sender takes the form of a message
- Channel – The medium the sender chooses to convey his/her message
- Receiver – The message is then delivered to the receiver
- Decoding – The receiver then interprets the message and responds accordingly on which the communication process comes to an end.
7 Cs of Business Communication
Business etiquettes and skills play a major role in effective communication which requires what are known as the 7 Cs of business communication. An effective communication can
be achieved only when the message is :
- Complete
- Correct
- Concise
- Concrete
- Considerable
- Courteous
- Clear
Types of Business Communication
Business communication involves the standard process of communication involving the aforementioned steps. It basically means the type of communication that aims at promotion of products and services and increasing sales and profits for a business, where the message can be conveyed through various channels of mass media or even personally.
An organization can employ business communication in 2 ways:
- Internal communication
- External communication
How to Prepare CSEET Business Communication : Internal CommunicationÂ
The communication taking place within the organization is called internal communication. For instance, the interaction between an employee and the boss regarding business strategies or product development schemes etc. Internal communication can either be upward, downward or horizontal. These types are determined by the system of hierarchy. The communication from the director of a company with their subordinates is downward and the vice versa. . The interaction which takes place between the personnel of the same designation within an organization is referred to as horizontal internal communication.
How to Prepare CSEET Business Communication : External Communication
External communication is all about the interaction of a business with the outside world i.e. other corporate houses, the buyers, government / regulatory bodies, public at large etc. This can be done by means of advertisement, promotions, offers with or without personal interaction. In external communication, the organizations are more particular about the communication formalities and skills because they can be overlooked within the four corners of the organization to some extent but outside they have to be duly regarded.
External communication meets another factor called competition where the communication skills of one organization if supersede those of the other can make the former win the battle. For an instance, markets are overloaded with advertisements and the most effective and influential ad attracts the most stakeholders.
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